Dealing with Confidential or Sensitive Information
Employees deal with confidential and/or sensitive patron information. Click to view some general guidelines:
Answer
If you are working with patrons you will be dealing with confidential and/or sensitive information. Here are som general guidelines:
- Do NOT say a patron’s ID number out loud
- Do NOT announce out loud how many fines a patron has, instead tell the patron to check their account or show them with the dual monitor
- When checking out a room key to a patron ask them for their name, DO NOT say the name of the person who made the reservation
- Do NOT give out personal information about any of the faculty or staff
- Do not share or comment to others about a patrons reading history
- Do NOT send a patron to any person in the library without first contacting the person whom the patron wishes to speak to